Second Screening with the Oscars after the Red Carpet

I had hoped the day after the Oscars, like with the Super Bowl and the Grammys, would be characterized by record breaking statistics.  I even checked the data several times through out the day to see if any data was forthcoming.  It seems neither Trendrr nor BlueFin labs reported anything on big ground breaking stats today.

I thought Lost Remote did a great job summarizing their experience yesterday.  Not surprisingly, mine was very similar.  After finishing my mini-focus group with the neighbors, I headed to a quiet living room where I could test Umami's new features, give Viggle and ConnecTV another go, test the (now) classics of BuddyTV, Yap.TV and TVplus, and see if the much marketed change in IntoNow would stack up.  I have to admit, similar to my red carpet experience and despite the apps continuously crashing, I kept coming back to the official ABC Oscar app because it had unique content (the multiple and selectable camera angles).

First things first, like I said in my previous blog, I liked the concepts in the ABC official Oscars app, I just hated the poor app quality.  I voted 3 different times before the votes actually 'saved' in the app.  It crashed continually.  It had poor Social features.  But the exclusive and selectable camera angles made me keep coming back.




Umami had some interesting new features to crow about.  The trending Twitter indication was interesting (but for consumers, probably less so).  The Freeze Frame app was a cool way to share content (though I suspect as yet unapproved by content creators).  Essentially, you hit a button and the magic server in the cloud snaps a picture (I am assuming this only works for live TV and not even time shifted east coast / west coast TV).  If you could get the photo right, it was pretty cool.

I still love TVplus's implementation of synchronized content events.  They have the right mix of timing and variety.  I just wish they made more effective use of the middle third of the screen (from a UI perspective, not so great).  The sync-ing worked great every time I tried it and I enjoyed seeing what they had to say.

I still don't get Viggle.  I know they are well-funded, but as a consumer, I am still struggling.  The app let you play along with a trivia question every 45 seconds, and you earned points for playing.  Why?  If the advertiser needs to know I am connected, aren't their more passive ways to do that?  Seems like a waste of consumer engagement (not to be taken lightly).  While it was cool seeing what others picked and if I was right or wrong, I still ask, WHY?

ConnecTV?  It did better.  The room was VERY quiet and the audio sync'd successfully 3 of 4 attempts.  It was the first time the "synchronized" content did not appear random (though based on some DVR pauses, I don't think it was synchronized but just tied to the current real-time moment).  I still don't like the advertising engagement (not in synch with the TV) or the use of real state from a UI perspective.



IntoNow surprised me by having a relatively cool feature.  They showed recent photos of the red carpet and the Oscars and asked for a like or no-like, and then shared the rating of other users with you.  Very much the "Social Networking Hot or Not" example from the movie.  I actually think their Twitter feed implementation is better, though still needs curation and time-syncing.  The massive real-estate to display who else is using the app seems odd at best.

 Yap.tv hasn't changed much.  Very much the social-only app, but I have to say that having the Twitter feed literally fly by is not a great experience.







Miso?  No comment.

My conclusion: 1st party apps (ABC Oscars) are falling prey to the standard development pitfalls.  I think there is a better strategy here for content creators/distributors to give the Stimulating content to a few trusted (and well implemented) consumer apps that can aggregate traffic to support their brand rather than botching up the experience themselves.

I also think the existence of so many attempts is indicative of one more thing: whether mass market yet or not, the networks and advertisers THINK the market is ready for them.

Watching the Red Carpet for the Oscars with Second Screen

When will second screen be mass market?  Bill Baxter tried to answer that at the 2nd Screen Summit last week in his keynote.  This experience might answer it in a more empirical manner.

You wouldn't believe the abuse I have taken over the past few months from some of my unbelieving neighbors who have constantly told me that they want to watch their TV show or movie and not have any of it distracted with a tablet or laptop.

For today's big event, I offered to join the girls briefly while they watched to get some live feedback (of the naysayers), but they rebuffed me with great laughter.  While I was reviewing the apps, I sent a few pics to their iPhones just to show them what they were missing.  I was quickly invited down the street to share the iPad experience with them.

It was actually a great experience to see the naysayers (pictured above) convert so quickly into real enthusiasts.  They were quickly pulling the iPad on to the coffee table so that everyone could see the various camera angles from the ABC Official Oscars app and the arrival photos from the E! Live from the Red Carpet app.

Let's start with the ABC Official Oscars app:

• I received a ton of comments about the poor nature of the ABC app during the week.  It was crashing for people, not well designed, etc.  I was eager to check it out tonight.
• The ability to see multiple camera angles during the red carpet the was a very cool feature and my focus group subjects spent most of their on it.
• The app did crash quite a bit.  Really.
• I did try the voting feature.  3 times.  It wiped out my entries for 2 of the attempts.
• The orientation of the app was quite frankly bizarre.  The iPhone version stayed in landscape 90% of the time.  The iPad app stayed in portrait 95% of the time.  Seems very, very backwards.
• I was not a fan of the Twitter feed implementation.  Too official.

• They missed the opportunity to have a live, synchronized experience (think TVplus).  My test subjects constantly asked why they couldn't see a link the various actors, know about the dress, the dress maker, etc.
• Simple-none.  Social-low.  Stimulating-high.  Seamless-none.  Discovery-none.
• But, in the end, having access to the other camera feeds for the Red Carpet still made the app indispensable.

And the E! Entertainment Live from the Red Carpet app:

• The 360 Glam Cam was certainly very missed.
• The arrival photos were great, though the app did crash suddenly quite a bit while trying to flip through them and there was no easy ways to see new ones without exiting that feature and going back into it.
• There were great news links (near live blog-like posts).
• There was also a very interesting shopping experience that is likely a hit for those watching this online a few days later.
• The Twitter experience was ok, but not great.
• Simple-none.  Social-medium.  Seamless-none.  Stimulating-high.  Discovery-none.

If I had to pick between one app or the other, it would be a hard choice.  Neither of them are great across the classic features we think about when reviewing these apps like Social or Simple (including stability), but both of them have access to Stimulating content that just can't be overcome by other apps' classic quality features.  Live video feeds from multiple angles that are selectable by the viewer and fashion review assets (photos and in theory the glam cam) are what really counted and enabled the test subjects (and myself) to tolerate the other feature weaknesses.

Oh yeah, and are these kinds of experiences mass market yet?  Just ask my neighbors, some of which who don't even have a DVR, what they plan to do for the next Red Carpet event.